Tuesday, April 12, 2011
开心雪糕 VS 火爆午餐
今天去Vivocity,因为Ben & Jerry有免费派送雪糕!!当我们抵达那里时,队伍已经从购物广场里面排到露天的阳台去了,好长啊!!不过,其实速度是相当快的。这间店已经很有经验,所以有安排人手负责维持秩序,确保人群不会引起堵塞。
一共有5种口味的雪糕可以选择,不过一次只能选一种口味,一个scoop。虽然是一个scoop,但是那个雪糕小姐很好人哩,她舀了很大一scoop给我呢!!很不错哟!!
吃了雪糕过后,我们决定去吃Superdog。那是我第一次去,不过吃了一肚子气!
朋友有提醒我们只要拿出学生证,就会有优惠折扣。当到柜台点了食物后,等待招待人员准备水时,突然听见朋友说起学生证,我猛地想起自己没有拿出学生证。因此,我问了招待人员,确认是否有学生证就有折扣,谁知道她说已经输入资料,不能再换了。
我好声好气问她是否能重新输入,她一口咬定说不行。我就说起怎么她之前没有问看我们是否是学生时,她竟然大声起来:“我怎么知道你是学生!” 我听了,火就来了!喂,我是不是学生,难道我的额头会写着“学生”两个字吗?!难道我一定要穿制服才是学生吗??这是什么服务态度啊!你没有尽责,没问客人,怎么可以赖说客人不对呢?!!刘德华都有说啦,今时今日,这种服务态度系唔得嘎!!!
我心不甘,请不愿地去吃午餐。越想就越生气,吃完后决定去想那里的经理(身穿红衣)投诉。她就只是说声sorry,可是那个可恶的招待人员什么话也没说,只是对我笑笑。这更是把我给惹火了,她根本没有觉得自己有错!!!天啊!!怎么会有这种人哪!!
回到宿舍,决定找出Superdog的网站,然后写下所有的怨言。如下:
Today (12th April 2011, 2pm) was my first time visit to Superdog at Vivocity but I was very upset by the service. The service that I received was terribly rude by the staff called Kelly.
I didn't notice that there's special discount for students until I heard the customer next to me talking about it. I requested to get the special discount as I am a student. However, the response of Kelly was NO because she already keyed in the data and no changes can be made. I asked her in very polite manner that if she could re-key in the data but she refused to do so. Then I questioned that why she didn't mention after our order. She answered me in a very loud and rude way. She argued that I DIDN'T MENTION I am a student IN THE FIRST PLACE. She shouted and argued at me loudly "HOW I KNOW YOU ARE A STUDENT?!". I was totally disappointed by receiving such service!
1. Is this the service that Superdog gives the customer? The staff is not well-trained. She didn't serve the customer professionally.
2. Is this my fault for not telling that I am a student? How would I know there is this special discount if the staff didn't mention to me??
3. Even though I made complain to the manager but I didn't get a sincere apology after all.
I expect an explanation for this unpleasant service and unhappy experience at Superdog, Vivocity.
之前看过朋友写的投诉信,觉得写得太棒了,所以决定参照她的方式,哈哈~
希望Superdog看了过后,会给我合理的解释。不过那间店,算了。铺红地毯请我,我都不去!哼!!
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2 comments:
chill chill, next time don't go.. we go eat other food..
wahh... my temper from cold changed straight to damn super hot!! she's too rude. it's not about the money, but her attitude!! >.<
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