开心雪糕 VS 火爆午餐

今天去Vivocity，因为Ben & Jerry有免费派送雪糕！！当我们抵达那里时，队伍已经从购物广场里面排到露天的阳台去了，好长啊！！不过，其实速度是相当快的。这间店已经很有经验，所以有安排人手负责维持秩序，确保人群不会引起堵塞。

一共有5种口味的雪糕可以选择，不过一次只能选一种口味，一个scoop。虽然是一个scoop，但是那个雪糕小姐很好人哩，她舀了很大一scoop给我呢！！很不错哟！！

吃了雪糕过后，我们决定去吃Superdog。那是我第一次去，不过吃了一肚子气！

朋友有提醒我们只要拿出学生证，就会有优惠折扣。当到柜台点了食物后，等待招待人员准备水时，突然听见朋友说起学生证，我猛地想起自己没有拿出学生证。因此，我问了招待人员，确认是否有学生证就有折扣，谁知道她说已经输入资料，不能再换了。

我好声好气问她是否能重新输入，她一口咬定说不行。我就说起怎么她之前没有问看我们是否是学生时，她竟然大声起来：“我怎么知道你是学生！” 我听了，火就来了！喂，我是不是学生，难道我的额头会写着“学生”两个字吗？！难道我一定要穿制服才是学生吗？？这是什么服务态度啊！你没有尽责，没问客人，怎么可以赖说客人不对呢？！！刘德华都有说啦，今时今日，这种服务态度系唔得嘎！！！

我心不甘，请不愿地去吃午餐。越想就越生气，吃完后决定去想那里的经理（身穿红衣）投诉。她就只是说声sorry，可是那个可恶的招待人员什么话也没说，只是对我笑笑。这更是把我给惹火了，她根本没有觉得自己有错！！！天啊！！怎么会有这种人哪！！

回到宿舍，决定找出Superdog的网站，然后写下所有的怨言。如下：

Today (12th April 2011, 2pm) was my first time visit to Superdog at Vivocity but I was very upset by the service. The service that I received was terribly rude by the staff called Kelly.

I didn't notice that there's special discount for students until I heard the customer next to me talking about it. I requested to get the special discount as I am a student. However, the response of Kelly was NO because she already keyed in the data and no changes can be made. I asked her in very polite manner that if she could re-key in the data but she refused to do so. Then I questioned that why she didn't mention after our order. She answered me in a very loud and rude way. She argued that I DIDN'T MENTION I am a student IN THE FIRST PLACE. She shouted and argued at me loudly "HOW I KNOW YOU ARE A STUDENT?!". I was totally disappointed by receiving such service!

1. Is this the service that Superdog gives the customer? The staff is not well-trained. She didn't serve the customer professionally.

2. Is this my fault for not telling that I am a student? How would I know there is this special discount if the staff didn't mention to me??

3. Even though I made complain to the manager but I didn't get a sincere apology after all.

I expect an explanation for this unpleasant service and unhappy experience at Superdog, Vivocity.

之前看过朋友写的投诉信，觉得写得太棒了，所以决定参照她的方式，哈哈~

希望Superdog看了过后，会给我合理的解释。不过那间店，算了。铺红地毯请我，我都不去！哼！！